Shipping policy
Shipping — The Coventry
Everything you order comes from the town — some things faster than others.
How this works
Not everything in the Coventry keeps the same hours. Some things are kept in stock, ready to send the moment your order is placed. Others are made to order, cast or drawn only once someone asks for them. Both are worth the wait, but the wait itself isn't the same — so we tell you which is which, on every product page, before you buy.
In short:
- Processing time — how long before your order leaves us
- Transit time — how long it takes to travel to you, once it's left
These are two different clocks, and we list both.
Standard
Most pieces in the Coventry travel this way — forged or drawn ahead of time, waiting only to be asked for.
- Estimated delivery: 5–13 business days for most orders
- In rare cases, delivery may take longer than this window — if yours does, contact us and we'll chase it down directly
Applies to: The Hecate Vow Ring
Cast to order
Some pieces — like the Omen Pendant — aren't made until someone asks. This takes longer, and we say so plainly rather than let you find out after you've ordered.
Cast to order, not pulled from a shelf. Nothing worth having arrives quickly.
- Estimated delivery: 2–3 weeks from order to delivery
Applies to: The Omen Pendant
(As new products join the catalog, each will be listed under whichever tier its actual delivery estimate falls into.)
Where things ship from
Most items in the Coventry are sourced and shipped internationally, primarily from our fulfillment partners overseas. This is how we're able to offer pieces at the prices we do — and it's part of why processing and transit times vary. We list accurate, current estimates on every product page, not optimistic ones.
Tracking
Once your order ships, you'll receive a tracking link by email. If tracking hasn't updated in 10 business days, reach out to us at the.coventry@outlook.com and we'll chase it down.
If something goes wrong
Delayed beyond the estimate: contact us — we'll look into it directly with our fulfillment partner, not leave you guessing.
Lost in transit: we'll treat an order as lost, and offer a replacement or refund, if it hasn't arrived within:
- 20 business days of order date, for Standard tier items (The Hecate Vow Ring)
- 30 business days of order date, for Cast to Order items (The Omen Pendant)
Arrived damaged: email us photos within 14 days of delivery and we'll sort a replacement or refund — no need to send it back first.
Questions
Write to us at the.coventry@outlook.com. We read everything ourselves — no bots at the apothecary counter.